WhatsApp Marketing

META VERIFIED WHATSAPP

  • Get you business connected with customers over the most trusted and reachable communication medium.
  • Send Promotional and Transactional message using Meta verified trusted WhatsApp account.
  • Get Unified team messages inbox and intelligent Chatbot to get your customers query resolved efficiently in no time.
  • Automated Chatbot for Appointment booking, Food ordering, Grocery Ordering and several customized chatbor flows.

Lead Management & Ticketing System

  • Manage all your leads and customer queries coming from WhatsApp, IVR, Facebook, Insta, JustDial, Indimart, Sulekha, Webpages, Apps, etc. from single panel.
  • Get Custom designed Lead and ticketing system – Define your departments, users, sources, categories as per your requirement.
  • Manage tickets using inter-department assigning and send ticket updates to the customers over their preferred communication medium.
  • See the journey of your prospect becoming customers and current customers becoming satisfied and happy customers.
 

Omni-channel Integration (POS, Website, Apps, IVR etc.)

  • Integrate all your customer facing panels with CRM to have a centralized database for customers.
  • Use this centralized customer information to define a customer journey and buying patterns.

Campaign Engine

  • Use the information stored in CRM to create targeted audience for campaigning, based on their visit, sales, product purchase, ticket, request and communication history.
  • Run Automated campaigns for Birthday, Anniversary, Lost Customers, Loyal Customers
  • Send the communication to these hand-selected customers over, WhatsApp and SMS.

Loyalty Module

  • Award your loyal customers with goodwill points which they can redeem in their next purchases.
  • Setup your own rules to awards points Store wise, tier wise, product wise and send them their loyalty status over WhatsApp.
  • Customer can use automated WhatsApp Chatbots to check their loyalty status anytime.

Reports and Analytics

  • With loads of data that is stored in our CRM from various channels, we can help you create custom customers, product, sales, cohorts to understand your business in depth and use this information to come up with future plans and predict the sales.
  • Get state of the art reports as Graphs and charts on report dashboard and have them sent as email to management via automated scripts.
Verified by MonsterInsights